Architecture and Patterns for IT Service Management, by Charles T. Betz

By Charles T. Betz

  • “In so much businesses IT has “evolved”—perhaps it’s time to contemplate “intelligent design.” this is often the worth of Charlie’s booklet. Charlie describes a process-based procedure coupled with facts modeling and metadata ideas, which translate in flip to allotted method architectures: a kind of three-legged stool for the aim of placing extra purpose into ITSM infrastructure layout. I examine him one of many optimal thinkers within the region. He has definitely opened my eyes to the wonders of it all.” — Ken Wendle, FISM, ITSM answer Lead, Hewlett Packard, Co-founder and prior President, itSMF, united states “Charles Betz' paintings is leading edge and paradigm-shifting, yet extra importantly he's the 1st individual to get less than the hype of operating 'IT Like a company' and supply actionable rules for coping with details know-how company techniques extra successfully and successfully. this can be a needs to learn for an individual charged with firm architecting, IT making plans, and IT governance and administration in general.” — David Buckholtz, Vice-President, firm structure; Sony photographs leisure “Betz tells us that the cobbler has been ignoring his young ones, yet in reality the typical Fortune 500 government most likely believes that IT administration is already a technological know-how: i.e., the emperor has no outfits! In a succinct but targeted style, Betz outfits & shods the royal progeny with a transparent and concise method of IT administration that leverages the company source making plans and price chain integration notions. How do company and company procedure modeling, functionality metrics, SOA and BPMN, enterprise making plans and the COBIT & ITIL frameworks give a contribution to raised, more cost-effective and swifter IT platforms and alter that fits the enterprise' speed? Betz indicates the right way to leverage what is on hand, and run IT like a enterprise. This ebook is destined to take a seat at the shelf of each IT expert who's bored with patching software program and struggling with fires, and prefers to provide a businesslike carrier to the company he serves.” — Richard Mark Soley, Ph.D., Chairman and CEO, item administration staff, Inc. “Charles Betz’s new publication is a welcomed examine IT governance. by means of breaking down the various sensible parts of IT, he has created a roadmap to the top degrees of adulthood. severe know-how pros will locate this source super useful in making plans, executing, and reviewing their infrastructure surroundings. Making footwear for the Cobbler’s young children is important studying for someone who envisions a brand new global of know-how governance. This publication unveils an excellent version that managers and managers can use to maximise their expertise funding. It develops an motion plan for handling all parts of the know-how environments as a company that's lengthy overdue.” — R. Todd Stephens, Ph.D., BellSouth company “Making sneakers for the Cobbler's youngsters may help you enforce a winning IT governance software through supplying you with an organization beginning in present IT governance necessities. Betz's useful styles, versions, and techniques will jumpstart your IT governance making plans and research projects, resulting in elevated enterprise self belief in it is total effectiveness and talent to deliver.” — aren Lopez, valuable advisor, InfoAdvisors, Inc. “ for many years, the administration of knowledge know-how has been pushed via extra paintings than technology. Charlie's vast view of the IT price Chain and his use of layout styles for IT techniques supplies the reader transparent examples of the way to start with their very own trip towards IT excellence. His transparent ardour for the subject material makes for a simple read.” — Dennis Gaughan, learn Director, AMR examine

Table of Figures

, Pages x-xiii
Table of Tables

, Page xiv

, Pages xv-xvi
Boxes and Lines

, Page xviii

, Pages xix-xxvi

, Pages xxvii-xxix
The IT worth chain

, Page 1
Chapter 1 - creation: footwear for the Cobbler's Child

, Pages 3-33
Chapter 2 - The IT price Chain: A method Foundation

, Pages 35-108
Supporting the IT worth chain

, Pages 109-113
Chapter three - A assisting facts Architecture

, Pages 115-225
Chapter four - A helping platforms Architecture

, Pages 227-305
Chapter five - styles for IT Enablement

, Pages 307-364

, Page 365
Chapter 6 - Epilogue

, Pages 367-371
Appendix A - structure technique utilized in This Book

, Pages 373-377
Appendix B - a few recommendations at the Professionalization of firm IT

, Pages 378-380
Appendix C - IT expert Organizations

, Pages 381-382

, Pages 383-395

, Pages 397-406

, Pages 407-416
About the author

, Page 417

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Extra resources for Architecture and Patterns for IT Service Management, Resource Planning, and Governance. Making Shoes for the Cobbler's Children

Sample text

Defining major portfolio subjects. Normalizing and where possible quantifying them and their metrics. Enabling a framework for rational evaluation and comparison for invest, maintain, and retire decisions. Enterprise architecture Business capabilities are redundant and poorly optimized. IT infrastructures are redundant, unmanageable, heterogeneous, and brittle. Governing and/or influencing platform selection, product acquisition, and high-level system design; mapping system dependencies and other significant features.

However, a unifying framework is needed, the subject of the next chapter. 7 Further Reading For IT governance, see IT Governance Institute (2003), Lutchen (2004), and Weill and Ross (2004); also see Office of Government Commerce (2004). For the “run IT like a business” concept, see CIO Magazine (2004) and Lutchen (2004). There are several visions of IT portfolio management that are not completely aligned with one another. It was first called for by McFarlan (1981) in a projectcentric sense. Bryan Maizlish and Robert Handler in IT Portfolio Management Stepby-Step (2005) have a comprehensive yet practical vision that covers the entire IT life cycle.

43 Six Sigma has emerged as a valuable overall methodology for measuring and optimizing processes, although it has less to offer on the key issue of defining the processes. BPM insists on the primacy of the end-to-end business process, a value adding, repeatable sequence of activities typically spanning an organization’s functional structures. BPM is critical to this book in two respects: First, business processes are key elements of understanding just what IT does for a business in terms of the business’s real activities.

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